One three different occasions I've had to go to that store only to find that the staff weren't there. Fortunately, the Avis district manager has been able to help us. This is *not* a store operated by Avis.
Toby is amazing - friendly and easy to work with. The only reason for 4 out of 5 stars is the cars aren't always super clean. Other then that it's good.
I have used this Avis location for years and have always had a great experience. My needs are primarily for business and I rent 1 to 3 times per week. The treatment I receive is always a 10+. There are a couple of rental locations nearer to my home, but for the nicer cars and great service I receive, I always go to this Avis location.
It would be better for location manager to have calls forward to his mobile instead. I would be much happier to speak to a person who can tell me if they will be late (or when they are expected to be back) - and it will be good for their business to know that a customer is waiting on them at location.
The owner of the place Mr. Toby was very accommodating and friendly. He made the pick up and drop off process very smooth and easy. The vehicle he provided us was top notch and very clean. I've rented cars from other car rentals but I must say that I've never before received such commendable services and quality. Thanks a lot, Toby and keep up the good work and quality Avis. I highly recommend this rental location.
I called their number multiple times - it directed me to national reservation line.
I possibly picked a bad time to pick up car. I was there at 12:55 PM for a car pick up recently (it was booked for 12:00 PM, i was held up during lunch). When I arrived, AVIS location was closed (possibly for lunch or the associate was out on errand). The clock outside said that person will be back at 12:45 - I was there till 1:30 PM and finally I left without my rental car.
Avis Car Rental is a US Car Rental based in Dublin, Ohio. Avis Car Rental is located at 5869 Karric Square Drive, (near Shanley Rd & Frantz Rd), Dublin, OH 43016, USA.
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