The management declined to take an interest in this development, leaving me no choice but to quit my membership.
...and now I see that L.T. has (cowardly) responded to THIS rather than to me after I TWICE acknowledged that I would "absolutely" like SOMEone in their organization to contact me....
Attention recovering alcoholics: If you are thinking of getting fit in order to better deal with your recovery THIS IS NOT THE PLACE FOR YOU!!
The gym is dirty and expensiive. They frequently rent out the entire lap pool for hours leaving none to their regular members. The weight room is a mess. Weights are not reracked and while this isnt the gyms fault for narcissistic me first members they should police the area more regularly. The members drop weights which is unsafe and the gym seems not to care. Update 10 2017. Still dont care about keeping the place clean. Now they have taken more than half the racks for class. If you dont pay for extra classes do t expect an uniterrupted workout
HORRIBLE BUSINESS PRACTICES!!!! Our family joined Lifetime fitness in Dublin in April 2016. We used the club often over the summer and my two daughters did weekly swim lessons. Upon the end of the summer (August 2016) I emailed the head of aquatics to officially cancel our swim lessons (as per required policy) because the girls would be back in school and their lessons were in the middle of the day. I was charged for 4 more months of swim lessons to the tune of $1,200. I had tried to call several times, left messages with several different people over those 4 months. Sometimes there would be a promise of an immediate call back but nothing. Finally in December of 2016 I went into the club and demanded to speak with someone. I spoke with a client services manager who still could not do anything about the aquatics charges because that had to go through the aquatics department and she was not available. At this time I cancelled my membership (or so I thought) and was promised a call from the aquatics manager. It took me calling 3 more times before I actually spoke to the aquatics manager. First she said the email was unclear (it literally stated the date of the last class they would be attending) but then admitted there had been a mistake and offered a credit to which I said we have cancelled our membership a credit for what. She finally agreed to refund the $1,200 charged.
Fast forward to October 2017 and I notice that my credit card is being charged membership services to Lifetime to the tune of $160 a month for the last 4 months. I called to find out what is exactly going on and was told my account was not cancelled but put on hold for a 9 month period with automatic activation. This is nothing I would have agreed to especially considering the circumstances when I cancelled. In order to cancel a membership you must go into a Lifetime in person but they can reactivate your account without an in person meeting?????? I would love to know how much they have fleeced customers out of with these business practices.
Update December 2017: After numerous promises to quit billing is for the memberships that were stopped in July they are still billing my credit card. Amazing, isn't it? These are the most incompetent managers or just plain crooks. Since they have lied to us over and over with promises to quit charging our credit card I'm leaning towards corrupt, dishonest thieves. Disgraceful.
I was summarily dismissed by my personal trainer after having spent 4 months working with her when I informed her I was an alcoholic.
When I spoke to the Manager for the October 2017 charges I was told they have very high business practices and that I had received emails that the account would be reactivated. I had moved their emails to spam after the December 2016 incident and cancellation (or so I thought) of my account. They should not be able to reactivate someones account without written permission at the time of reactivation.
I just joined and i have been to several workout classes. The classes are great but they ask me for money to donate to a charity each time I am in a class. I don't like to be solicited to when I am paying to go to a gym. I already give to charity and I don't know if this is a legitimate charity.
Corrupt billing practices. After my wife, Florence, gave the required 30 day notice of stopping the membership (in their office with Gabby, in writing and on their computer with a digital signature as well) they continued to bill our credit card. We thought they would stop after it happened once. We notified them and they agreed to fix the "error", but it continued the next month. Then the manager denied that we had ever given written notice of quitting and demanded that we do it again and that they would bill our credit card for the two months already past and an additional month after this for the 30 day notice. They are dishonest, corrupt thieves.
Life Time Fitness is a US Gym based in Dublin, Ohio. Life Time Fitness is located at 3825 Hard Rd, Dublin, OH 43016, USA.
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